Senior Product Consultant

Hace 4 días

aguascalientes, aguascalientes, México E2x Is Now Part Of Apply Digital Jornada completa

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ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE:

As a Senior Product Manager / Product Consultant, you will act as a strategic advisor and hands-on leader for our client engagements, translating complex business needs into high-impact digital product strategies.

Product Strategy & Vision: Build and champion product strategies throughout client engagements; brief and inspire internal multidisciplinary teams to deliver on that vision.
Research & Discovery: Retrieve and analyze feedback from end-users, client stakeholders, and research. Facilitate alignment workshops to shape requirements, features, and end products.
Roadmapping & Governance: Take full ownership of creating product plans and roadmaps with buy-in from executive stakeholders. Organize releases and priorities aligned with business ROI.
PRD & Documentation: Prepare and review detailed Product Requirements Documents (PRD). Ensure requirements (business, UX, technical, non-functional, and operational) are meticulously documented, communicated, and kept up to date.
Measurement & Optimization: Define measurement plans and KPIs for digital products. Analyze usage data to continuously recommend product iterations and expansion.
Consultative Execution:** Act as a strategic partner—not an order-taker. Navigate constraints, resolve conflicting requirements, and drive measurable value for both client and customer.

RESPONSIBILITIES:

Build and champion product strategies and vision throughout client engagements, as well as brief and inspire internal team members to deliver on that vision.
Retrieve and analyze feedback from customers, stakeholders, other teams, and various research methods, workshop facilitation methodologies to shape requirements, features and end products.
Take ownership over creating product plans and roadmaps with the buy-in of executive stakeholders.
Prepare and review product requirements documents (PRD) — be meticulous in ensuring requirements of all types (client, business, user experience, design, technical, non-functional) are understood, documented, kept up-to-date, conflicts resolved, and finally communicated in a timely fashion to team members and client stakeholders.
Organize product releases and priorities properly, ensuring compliance with business value expectations.
Prepare recommendations to track product use and impact end users — define measurement plans for the digital products that we design and build. Build your skills using a repertoire of analytics tools.
Ensure requirements have been delivered to specifications, defects have been managed through to resolution, and assess readiness for launch.
Continuously prepare recommendations to expand product base and vision — based on data and research-driven insight.
Add value to the team — you are not just an order-taker. You understand what it means to drive ROI through business and customer value, you understand the constraints from all directions, and you use your consultative skills to make recommendations to move vision forward.

TELCO PRODUCT EXPERIENCE (REQUIRED)
You have shipped and operated digital products for telecommunications operators, with demonstrable experience across several of the following domains:
1. Self-service in remote channels — IVR, WhatsApp and conversational assistants.
2. Self-service in owned channels — mobile app and authenticated web (My Account).
3. Sales and awareness products — public website, acquisition and conversion journeys.
4. Complementary products — device sales/e-commerce, captive portal.
5. Internal tools for operations teams — back-office, agent-facing and support tooling.REQUIREMENTS:

A minimum of 7 years of experience in a Product Management or similar position, at a senior level.
Full professional fluency in Spanish and English.<

Senior Product Consultant

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