Workforce Analyst I

Hace 5 días

ciudad de aguascalientes, aguascalientes, México Farmers Insurance Careers Mexico Jornada completa

Farmers Insurance Careers Mexico is seeking a Workforce Analyst I to monitor staffing in a contact center, analyze performance, and support staffing strategies to meet service level objectives.

The role requires analyzing call volumes, agent productivity, schedule adherence, and coordinating with operations to make real-time staffing recommendations. Full-time with a 40-hour week and weekend availability.