Director, Marketplace Operations

Mission

Every consumer on earth purchases in one of three places: online, big-box retail, or mom-and-pop shops. Paradoxically, the largest commercial channel is, by far, humble traditional trade shops. Yet they remain fragmented, offline, and opaque.

Native is the first intelligence-grade system built to penetrate this opacity. Each analog store is digitized into a dynamic graph where noise is filtered into low latency signals, transforming the antiquated offline world into advanced digital intelligence. Commercial leaders gain the precision to see what others cannot, store by store, rendering decisive decision advantage to win the market.

Join the ground floor of the only platform engineered to decode the analog economy into operational dominance.

Talent Values

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• High Leverage: Consistent ability to attain the productive capacity of 5-10 people through grit, raw talent, and sheer force of will.
  

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• High Agency: Relentless sense of ownership in the outcome, regardless of circumstance, acting decisively to shape the environment rather than being shaped by it.
  
• Curiosity With Discipline: An evidence seeking, measurement mindset without succumbing to analysis paralysis, and a penchant for experimentation.
  
• Intellectual Honesty: Certain enough to act, humble enough to always be learning.
  
  

Context

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• Native is hiring a Director, Marketplace Ops to lead operations leading all aspects of the supply-side of our global on-demand marketplace, This person will own marketplace mechanics that  determine whether Native has enough supply, in the right locations, accepting the right work, completing it on time, and producing customer-ready data at the right unit economics.
  
  

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• Native’s marketplace operates in a similar fashion to rideshare or food delivery, but with material advantages in terms of sustained demand without the same severity in the peaks and troughs attendant to its B2C counterparts. Native’s marketplace is a distributed contributor network. Contributors use the Native app to complete data collection work across Latin America, Africa, and other emerging markets. As such, this role requires someone with a strong command of core end-to-end marketplace ops and the requisite analytical sophistication to lead optimization, a/b testing, and rapid iteration.
  
  
• Native’s data collection operations are in a state of transition, from legacy methods to the marketplace. The formation of this role comes a critical point of this transition, offering both fast-moving challenges and immediate company-wide impact both tactically in the short-term and strategically as we move to digitize the largest market on earth.
  
  
• Though the task performed by the supply side of the marketplace may be data collection through mobile sensors, Native does not need someone whose primary experience is managing auditors, running projects manually, or coordinating field teams through brute force. The role requires someone who has operated a scaled online/offline marketplace and understands the mechanics of supply acquisition and engagement, marketplace liquidity, dispatch and routing, incentive deployment, surge pricing, and a/b testing to optimize at scale.
  
  

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• The role is both operational and product-facing. This person must be able to operate the marketplace today while helping define the platform Native needs tomorrow.  Native’s product and engineering organization is divided into specific Strike Teams –cross-disciplinary pods organized for specific objectives. One of these Strike Teams (Strike Team-003) is solely dedicated to the optimization of data collection, offering an institutionalized R&D counterpart to the Ops function. This role will be expected to support driving product requirements to that Strike Team to ensure the marketplace is optimized for performance. includes the dispatch engine, route execution model, contributor app workflows, incentive configuration, payment visibility, claims handling, exception handling, and live marketplace dashboards, among other areas.
  
  
• The mandate is to make Native’s marketplace legible, steerable, and scalable. The person in this role will help convert distributed field execution from a project-by-project operating challenge into a repeatable marketplace system.
  
  

Responsibilities:

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• Build the Dispatch Model: Design and operate the core marketplace workflow from demand forecast to supply check, coverage gap, pricing or incentive intervention, route or task assignment, contributor acceptance, completion, validation, and payment. Define how Native moves from open task availability toward structured dispatch, route bundles, assignment logic, and clear execution units.
  
  

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• Own Mark