Field Services Engineer

Company Description

Founded in 2013, Shenzhen Linquan Technology Co., Ltd. is a comprehensive intelligent manufacturing solution provider integrating advanced automation equipment and industrial software. Headquartered in Shenzhen, China, we operate a primary production base in Shanghai.

Our company focuses on core technologies in industrial automation, digitalization, and smart manufacturing. We provide high-quality, efficient solutions tailored for the new energy, automotive electronics, and wire harness processing industries.

Driven by a deep understanding of industry transformation, Linquan Technology integrates high-end intelligent systems with traditional processing equipment to redefine automotive wire harness production. Today, we serve a premier and diverse global customer base. Through proven success in intelligent manufacturing, inline testing, and turnkey smart factory solutions, Linquan empowers clients to build lasting core competitiveness.

Position Overview

Responsible for installation and commissioning, parameter configuration, calibration, acceptance support, preventive and corrective maintenance, troubleshooting, customer training, and service documentation for the company’s wire harness automation equipment in Durango, Mexico, and neighboring service areas. The equipment covers wire cutting, stripping, crimping, seal insertion, housing insertion, and related processes. The role is primarily customer-site based and requires the engineer to work independently while coordinating effectively with customer production, quality, and engineering teams, as well as R&D, technical support, spare parts, and project teams at China HQ to improve equipment reliability, uptime, and process stability.

Key Responsibilities

• Equipment Delivery & Commissioning: Perform equipment installation, program monitoring and parameter configuration, debugging, calibration, trial runs, FAT support, SAT, and delivery acceptance support, ensuring equipment meets technical and acceptance requirements agreed by both parties.
• Automation Machinery Operations: Operate, inspect, and maintain fully automatic wire-processing equipment used for wire cutting, stripping, crimping, seal insertion, housing insertion, and related processes.
• Inspection & Preventive Maintenance: Conduct equipment inspections, preventive maintenance, and corrective repairs; identify potential risks and recommend improvements to increase equipment reliability and uptime.
• Troubleshooting & Diagnostics: Diagnose mechanical, electrical, pneumatic, PLC, HMI, and common industrial control system faults on site or remotely, implement safe temporary containment measures, and drive issues to closure.
• Root-Cause Analysis & Improvement: Perform root-cause analysis, complete necessary mechanical adjustments and parameter optimization, implement continuous improvements, and verify effectiveness and process stability.
• Cross-Team Collaboration: Work with customer production, quality, and engineering teams, and with China HQ R&D and technical support teams, providing accurate fault symptoms, alarm information, test data, program/parameter backups, photos, and videos.
• Customer Technical Training: Provide hands-on training to customer operators, maintenance personnel, and engineering teams on safe operation, routine inspections, basic troubleshooting, process adjustment, and maintenance.
• Service Documentation: Submit service reports, FAT/SAT records, issue logs, parameter backups, spare-parts usage records, and customer sign-off documents as required. Support spare-parts shipment, receipt, and inventory checks.
• Compliance & Emergency Support: Comply with customer-site safety rules, confidentiality requirements, and company service procedures; participate in scheduled remote and emergency technical support, and promptly escalate significant risks.

Qualifications

• Education: Post-secondary technical diploma or higher in mechanical engineering, electrical engineering, automation, mechatronics, or a related discipline. Candidates with equivalent capabilities and extensive experience may also be considered.
• Experience: 3+ years of experience in field service, installation and commissioning, or equipment maintenance involving industrial equipment, automated production lines, or custom-built machinery. Higher pay is offered for candidates with richer relevant experience.
• Electrical & Automation: Ability to read electrical schematics and use multimeters and test instruments proficiently. Able to connect to PLCs for online diagnostics, program monitoring, and backup; troubleshoot HMIs, sensors, drive systems, and control components.
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