Sales Operations
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Key Responsibilities
- Manage day-to-day revenue operations execution. - Oversee proactive sweeps and reactive ticket queues. - Own SLA attainment and resolution metrics. - Manage capacity planning and workload distribution. - Ensure quality, auditability, and process compliance. - Identify automation and process improvement opportunities. - Act as the operational point of contact for stakeholders. - Lead, coach, and develop the analyst team.
Tools & Technologies
- ServiceNow (SNOW) - Hopper Blue - MSSales / MSR - MSRA - AM Tool - Power BI - Excel - Microsoft Teams - M365 Copilot
Required Qualifications
- Postgraduate degree or equivalent. - 8-10 years of business process operations experience. - 3+ years leading delivery teams. - Experience managing SLA-driven operations. - Strong operational analytics skills. - Team leadership and coaching experience. - English C1 proficiency.
Preferred Qualifications
- Revenue Operations / Revenue Assurance experience. - Customer supplier/vendor management experience. - Experience in transition and knowledge transfer activities.