Customer Care Logistique

Join Our Global Technology Company – Customer Service & Logistics Executive (Hybrid – Cuernavaca, Morales, Mexico)

Key Responsibilities:

• Act as the primary point of contact for assigned Telecom customers across LATAM.
• Manage customer orders throughout the entire order lifecycle, ensuring timely delivery and proactive communication.
• Coordinate domestic and international shipments from Mexico and Asia to customers across Mexico and Latin America.
• Monitor logistics operations, carriers, customs brokers, and freight providers to ensure service quality and cost efficiency.
• Prepare and validate import/export documentation, including invoices, packing lists, certificates of origin, and customs documentation.
• Track shipments end-to-end, resolve logistics issues, and monitor KPIs such as OTIF, lead time, logistics costs, and supplier performance.
• Collaborate with Supply Chain, Production, Planning, Logistics, and Quality teams to ensure operational excellence.
• Manage customer complaints and coordinate quality-related issues with the Global Quality team.
• Generate production status reports and provide regular updates to the Sales team.
• Support product configuration activities together with the PLM team and ensure technical documentation is correctly shared with manufacturing sites.
• Identify opportunities for continuous improvement to enhance customer satisfaction and operational efficiency.

Education & Experience:

• Bachelor's degree or Higher Vocational Training in Logistics, Supply Chain, International Trade, Business Administration, or a related field.
• At least 2 years of experience in Logistics, Customer Service, Supply Chain, or Operations.
• Experience coordinating international shipments, import/export documentation, or logistics operations is highly desirable.
• Experience working with ERP/CRM platforms such as Navision, Salesforce, Jira, or PLM is a plus.
• Advanced Microsoft Office skills.
• Spanish and English proficiency.

Desired Skills & Competencies:

• Excellent communication and customer service skills.
• Strong planning and organizational abilities.
• Problem-solving mindset and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Team player with a collaborative and proactive attitude.
• Quality-focused and committed to continuous improvement.

What We Offer:

• Flexible working environment.
• Private health and life insurance because we care about your well-being.
• Food allowance.
• The opportunity to join a leading global technology company serving customers worldwide.
• International exposure working with multicultural teams across LATAM and other regions.
• Professional development and career growth opportunities.
• A collaborative environment focused on innovation, customer satisfaction, and operational excellence.

If you're passionate about customer service, logistics, and international operations, we'd love to hear from you