Technical Success Manager
Hace 3 semanas
México
Extenteam Careers
Jornada completa
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Technical Partner Success Manager
Extenteam | Full-Time | Mexico City (Preferred) | Partner Success
Head of Revenue
S. visa and have prior experience living and working in the United States.
4,000
- $5,000 USD/month + performance bonus tied to expansion MRR
About Us
We're Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling-stage startup, we are targeting $2M MRR by the end of 2026 and every role we hire is directly tied to that number. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. Managed Services
- Shared Services: A fully managed operations layer that handles day-to-day guest communication and operational tasks on behalf of property management companies, powered by our agent team and Tailwind platform. The Opportunity Extenteam is seeking a Technical Partner Success Manager to own the post-sale relationship with our existing customer base and directly drive MRR expansion. This is not a passive account management role. You will work at the intersection of customer relationships, product knowledge, and commercial execution. You'll partner closely with Sales, Product, and our Shared Services team to close gaps, expand accounts, and make sure customers stay and grow. S. for customer meetings, team offsites, and industry events as needed. Run structured calls with existing Shared Services and Dedicated Team Member Services customers
- to understand their business, challenges, and growth trajectory. 1) unmet needs and operational pain points, (2) service gaps where Extenteam is underdelivering, and (3) expansion opportunities across our product and services portfolio. Translate call insights into concrete expansion proposals: additional services, upgraded tiers, new use cases. Account Health & Retention Maintain a real-time view of your portfolio's health: product usage, response time metrics, and ticket trends. Run monthly business reviews with key accounts to demonstrate value, share performance data, and reinforce the ROI of the Extenteam relationship. Identify at-risk accounts early and execute recovery plans before churn becomes likely. Every renewal should be a non-event. Partner with the Shared Services team to ensure operational delivery matches what was sold and flag gaps the moment they appear. API connections, webhook triggers, automation logic, and channel integrations. 3+ years in a Customer Success, Technical Account Management, or Expansion-focused CS role at a SaaS or tech-enabled services company. Demonstrated track record of driving net revenue retention above 100%. S. visa and have prior experience living and working in the United States. S. customer success culture and expectations is essential. Fluent in English with excellent verbal and written communication. Bilingual English/Spanish is a strong plus. Strong commercial instincts: you recognize an expansion signal mid-conversation and know how to move it forward without being pushy. Experience using CRM and CS platforms (HubSpot, Gainsight, Intercom, or similar). Experience at a company transitioning from services to software. You understand that customer success is a growth function. You don't have casual check-in calls. Deep understanding of Extenteam's full services portfolio, customer base, and how property managers use our solutions day to day
- alongside hands-on familiarity with the Tailwind platform, its integrations, and core workflows. First expansion deals closed or in final stages. Expansion pipeline growing with qualified opportunities across the portfolio. At least one customer expanded into an additional Extenteam service. 4,000
- $5,000 USD/month + performance bonus tied to expansion MRR. Intro call with Head of Revenue (30 min) To apply, record a short one-minute video explaining why you want to be part of Extenteam and what makes you the right person for this role.
- $5,000 USD/month + performance bonus tied to expansion MRR
About Us
We're Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling-stage startup, we are targeting $2M MRR by the end of 2026 and every role we hire is directly tied to that number. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. Managed Services
- Shared Services: A fully managed operations layer that handles day-to-day guest communication and operational tasks on behalf of property management companies, powered by our agent team and Tailwind platform. The Opportunity Extenteam is seeking a Technical Partner Success Manager to own the post-sale relationship with our existing customer base and directly drive MRR expansion. This is not a passive account management role. You will work at the intersection of customer relationships, product knowledge, and commercial execution. You'll partner closely with Sales, Product, and our Shared Services team to close gaps, expand accounts, and make sure customers stay and grow. S. for customer meetings, team offsites, and industry events as needed. Run structured calls with existing Shared Services and Dedicated Team Member Services customers
- to understand their business, challenges, and growth trajectory. 1) unmet needs and operational pain points, (2) service gaps where Extenteam is underdelivering, and (3) expansion opportunities across our product and services portfolio. Translate call insights into concrete expansion proposals: additional services, upgraded tiers, new use cases. Account Health & Retention Maintain a real-time view of your portfolio's health: product usage, response time metrics, and ticket trends. Run monthly business reviews with key accounts to demonstrate value, share performance data, and reinforce the ROI of the Extenteam relationship. Identify at-risk accounts early and execute recovery plans before churn becomes likely. Every renewal should be a non-event. Partner with the Shared Services team to ensure operational delivery matches what was sold and flag gaps the moment they appear. API connections, webhook triggers, automation logic, and channel integrations. 3+ years in a Customer Success, Technical Account Management, or Expansion-focused CS role at a SaaS or tech-enabled services company. Demonstrated track record of driving net revenue retention above 100%. S. visa and have prior experience living and working in the United States. S. customer success culture and expectations is essential. Fluent in English with excellent verbal and written communication. Bilingual English/Spanish is a strong plus. Strong commercial instincts: you recognize an expansion signal mid-conversation and know how to move it forward without being pushy. Experience using CRM and CS platforms (HubSpot, Gainsight, Intercom, or similar). Experience at a company transitioning from services to software. You understand that customer success is a growth function. You don't have casual check-in calls. Deep understanding of Extenteam's full services portfolio, customer base, and how property managers use our solutions day to day
- alongside hands-on familiarity with the Tailwind platform, its integrations, and core workflows. First expansion deals closed or in final stages. Expansion pipeline growing with qualified opportunities across the portfolio. At least one customer expanded into an additional Extenteam service. 4,000
- $5,000 USD/month + performance bonus tied to expansion MRR. Intro call with Head of Revenue (30 min) To apply, record a short one-minute video explaining why you want to be part of Extenteam and what makes you the right person for this role.