L2 Banking Production Support Engineer
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Capgemini Mexico is seeking an L2 Production Support Engineer to maintain stability, performance, and reliability of banking applications in a fast-paced production environment. You will bridge operations and development, ensuring rapid incident resolution and proactive monitoring.
You will collaborate with L1, L3, App Development, DevOps and stakeholders, own incident lifecycle, perform root cause analyses, and contribute to automation and knowledge bases to improve service quality.