Contact Center Specialist
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Key Responsibilities
● Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner. ● Schedule, reschedule, and cancel patient appointments across Baylor Scott & White Health facilities and clinics. ● Provide accurate information regarding healthcare services, providers, locations, and procedures. ● Verify patient demographics, insurance information, and registration details. ● Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction. ● Document all interactions accurately in electronic health record (EHR) and customer service systems. ● Collaborate with clinics, providers, and support departments to address patient needs and service issues. ● Follow established call center procedures, workflows, and service standards. Compensation: ● Gross monthly
salary:
$19,500 MXN ● Food stamps: $1000 MXN per month ● 30 days of Christmas bonus ● Private Medical Insurance ● All other statutory
benefits:
vacations, IMSS... *This is a full-time and on-site position
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