Helpdesk Senior Associate

Hace 4 días

Guerrero, México NTT DATA, Inc. Jornada completa

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Helpdesk Senior Associate-Portuguese to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate PORTUGUESE - Full Time

  • Availability to work 45 hours per week
  • Advanced Portuguese and Spanish
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service

We Offer:

  • Grocery Tickets - 12% of base salary
  • 30 days of christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

Activities

  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Helpdesk Senior Associate - Portuguese

Job Segment:

Help Desk, Information Technology, Technical Support, Technology