Manager, Global Network Operations
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Are you a network operations leader who thrives in fast-paced, global environments? Do you enjoy building high-performing teams, driving operational excellence, and leveraging automation and AI to improve service reliability?
Join our team as Manager, Global Network Operations and play a key role in ensuring secure, reliable, and efficient network services across offices, distribution centers, data centers, retail stores, showrooms, and cloud environments worldwide.
What you'll do:
- Lead and develop a global Network Operations team
- Drive incident, request, change, and problem management processes
- Coordinate major incident response, root cause analysis, and escalation management
- Support network refreshes, migrations, cloud connectivity initiatives, and lifecycle management activities
- Advance an automation-first and AI-enabled support model
- Monitor operational performance through KPIs, reporting, and continuous improvement initiatives
What we're looking for:
- 8+ years of experience in Network Operations, Infrastructure Operations, Network Engineering, or Enterprise IT Operations
- 3+ years of people leadership or technical team leadership experience
- Strong expertise in:
- LAN / WAN
- Wireless Networks
- SD-WAN
- VPN
- DNS
- DHCP
- Firewalls
- Experience with ServiceNow or similar ITSM platforms
- Knowledge of network monitoring, operational analytics, automation, and scripting
You’ll have the opportunity to lead a global function, influence network strategy, and drive innovation through automation and AI while collaborating with teams around the world.
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