Customer service
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CARVAJAL EMPAQUES EMPRESA INTERNACIONAL LIDER EN SOLUCIONES DE EMPAQUE CON TRAYECTORIA DE MAS DE 120 AÑOS EN EL MERCADO Y MAS DE 30 EN MEXICO. NOS ENCONTRAMOS EN BUSQUEDA DE TU TALENTO COMO:
Responsabilidades
- Customer Service, para garantizar una atención eficiente y de calidad a los clientes, asegurando la correcta gestión de pedidos, resolución de incidencias y cumplimiento de los estándares de servicio, con el objetivo de mantener la satisfacción del cliente y contribuir al logro de los objetivos comerciales de la empresa.
- Recibe órdenes, verifica datos (SKU, cantidades, precio, cliente, condiciones comerciales) y registra en el ERP/OMS.
- Consulta inventario y fechas de reposición; confirma fechas comprometidas con el cliente.
- Enruta, prioriza y comunica requerimientos especiales (embalaje, cross-dock, urgentes).
- Monitorea estatus (liberación, picking, despacho, tránsito, entrega) y alerta desvíos.
- Atiende consultas por correo, teléfono, portal: precios, disponibilidad, tiempos, documentos.
- Registra, clasifica, investiga causas y coordina solución (falta de producto, daño, retraso).
- Emite autorizaciones, coordina recolecta, inspección y notas de crédito.
- Genera confirmaciones, facturas, guías, certificados, y las comparte oportunamente.
- Verifica listas, descuentos, acuerdos, vigencias; corrige discrepancias.
- Identifica pendientes por falta de stock, prioriza, informa fechas estimadas.
Requisitos deseables
- Experiencia mínima de 2 años en puesto similar.
- Inglés conversacional (indispensable).
- Manejo de Excel avanzado.
- Deseable experiencia en ERP.
Habilidades
- Organizado
- Dinámico
- Servicio al cliente
- Iniciativa
Zona para laborar Bosques de las Lomas, CDMX
Modalidad: Híbrido
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