Global Service Governance

RS Group in Monterrey, Mexico, is seeking a GSBS Service Management Lead to strengthen governance, performance, and continuous improvement across Global Shared Business Services. You will partner with regional teams to onboard new services, monitor service delivery, and drive opportunities to enhance customer experience.The role requires strong stakeholder...

British American Tobacco Mexico is seeking a SAP Service Manager in Monterrey to lead day-to-day delivery of IT services via third-party providers for Enterprise Platforms and HR/Finance functions. You will ensure service quality, governance, and regulatory compliance while driving continuous improvements.The role requires 5+ years in IT services with SAP...

RS Group is expanding its GSBS function and seeking a Service Management Lead to govern, design, and onboard services across regions. The role requires collaborating with stakeholders, process owners, and operational teams to ensure consistent, efficient service delivery and strong customer experience.The incumbent will drive governance, performance reviews,...

DHL Global Forwarding busca un profesional de Customer Service para Monterrey, enfocado en asegurar la satisfacción del cliente y la visibilidad de procesos de importación y exportación. Serás el enlace entre el cliente y los equipos internos, garantizando atención, resolución de incidencias y seguimiento a KPIs.Se valorarán 2-4 años de experiencia...

Vertiv seeks a Global Service Offer Manager for DX Thermal & Thermal Controls to define, develop, and manage service offerings across global markets. You will lead NPDI-driven deliverables, price and release offerings with regional teams, and ensure integration into product configurators at launch.You will gather VOC feedback, provide spare-parts guidance,...

LEGO Group in Monterrey, Mexico, is seeking a BSO HR Service Desk Senior Advisor to deliver high-quality HR support across phone, email, chat, and service management platforms. You will build stakeholder relationships and help shape a consistent, customer-focused service experience while working in a hybrid, follow-the-sun environment across regions.The role...

The LEGO Group in Monterrey is seeking a Senior Advisor for the HR Service Desk to deliver high-quality HR support across multiple channels and service platforms. You will manage stakeholder needs, work with regional teams, and help shape a consistent, customer-focused service experience.You will handle a wide range of inquiries, contribute to service...

British American Tobacco Mexico is seeking a SAP Service Manager in Monterrey to ensure day-to-day IT service delivery by third-party providers for Corporate & HR functions. You will review service quality, drive improvements, manage incidents and change governance, and align deliveries with global standards while protecting BAT IP.This role requires strong...

We are a global commpany with 65+ years of experience in the automotive industry. We manufacture safe and sustainable products for people around the world. We are working for a betterfuture where we enrich communities every day by being commited to people, innovation and our planet.If you have what it takes to accelerate Metalsa's vision on future mobility,...