Customer Experience Lead – Digital, Personalization
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Cognizant Technology Solutions Corporation in Mexico City is seeking a Customer Experience Manager to lead the Digital Experience, Personalization and Loyalty portfolio, collaborating with Product Managers, technology teams, and regional stakeholders to deliver customer-centric solutions across mobile, web, and in-store touchpoints.
You will drive backlog prioritization, align cross-functional teams across EU/NA regions, manage releases, and ensure compliance with GDPR/CCPA while balancing