Service & Project Support Specialist
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.
Requirements:
- High school diploma or an equivalent combination of education and experience. Bachelor’s degree or equivalent is preferred.
- 2 years related experience, processing customer orders, inquiries, and returns
- Excellent Interpersonal and communicationskills
- Possesses the ability to oversee multiple tasks, stay organized, and focus on details.
- May require advances problem solvingskills
- SAP,Excel
- English advanced
Responsabilities:
- Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
- Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
- Create and manage customer accounts, including "Sold to" and "Ship to" addresses, extend customer accounts, and maintain customer information.
- Process warranty claims, create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed.
- Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.
- Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.
- Look up and verify part numbers using various systems and database, identify parts using serial numbers, handle nomenclature, manufacturing dates, and system comparisons between BPCS and SAP.
- Find and provide parts shipping photos to assist in order tracking and validation.
- Manage pricing requests and product availability using SAP and Smartsheet Applications.
- Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.
- Participate and engage in team development activities to include root cause problem solving and process improvement initiatives.
-
Service & Project Support Specialist
Hace 2 días
Santiago de Querétaro, Querétaro, México Epta-Group Jornada completaAs a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.Requirements:High school diploma or an equivalent combination of education and experience. Bachelor’s degree or equivalent is preferred.2 years related experience, processing customer...
-
Service Support Specialist Jr.
Hace 2 días
Querétaro, Querétaro, México Ericsson Jornada completaJoin our Team Our Exciting Opportunity. Join us as a Service Support Specialist. A junior position to be provide day-to-day support to end users. This is a Telecom/ICT Service Desk role, interacting with people of all levels in Ericsson (and their customers) offices across the globe. The Service support specialist is responsible for tracking all assigned...
-
Technical Parts
Hace 2 días
Santiago de Querétaro, Querétaro, México MOLD-MASTERS DME LATIN AMERICA S de RL de CV Jornada completa EUR 430,144 - EUR 602,202 Por obraMOLD-MASTERS DME LATIN AMERICA S de RL de CV in Querétaro, Mexico is looking for a Customer Service Representative – Hot Runner & Parts Specialist to provide excellent parts and service support. In this role, you will assist customers by processing orders, preparing quotations, and ensuring accurate information is delivered promptly. The ideal candidate...
-
Junior Service Support Specialist
Hace 14 horas
Santiago de Querétaro, Querétaro, México Ericsson GmbH Jornada completa EUR 167,000 - EUR 257,000 Por obraEricsson Mexico is seeking a Service Support Specialist Jr in Querétaro to assist in coordinating maintenance activities and handling customer work orders. You will engage with the Operator's care centers, support service desk processes, and assist field dispatches to ensure SLA performance and service restoration. We welcome fresh university graduates...
-
Transformer Service Project Manager
Hace 3 días
Querétaro, Querétaro, México Siemens Energy Jornada completaA Snapshot of Your Day Join Siemens Energy’s Transmission team and take the lead on transformer service projects from inception to completion. You’ll work directly with customers, internal teams, and subcontractors to develop detailed project plans, manage budgets exceeding $1 million, and ensure milestones are met on time. You’ll review contracts...
-
Santiago de Querétaro, Querétaro, México Ericsson GmbH Jornada completa## Service Support Specialist JrQuerétaro,Querétaro,MexicoFind out how well you match with this jobJob ID: 788651## Join our Team**Our Exciting Opportunity.**Join us as a Service Support Specialist, a starter position to be responsible for the coordination of maintenance activities that requires Dispatch and Logistics Skills to ensure that services...
-
IT Service Desk Specialist — First-Line Support
Hace 4 días
Santiago de Querétaro, Querétaro, México Carhartt Jornada completa $201,000 - $301,000 Por obraCarhartt is seeking a Service Desk Analyst to be the first point of contact for IT support, handling inquiries for corporate, remote, and Retail users. You will diagnose software and hardware issues, log incidents in ServiceNow, and monitor infrastructure dashboards to ensure prompt resolution.Required is a Bachelor's degree in IT or equivalent, plus at...
-
Team Leader Sales and Project Support
Hace 5 días
Santiago de Querétaro, Querétaro, México EPTA GROUP Jornada completa $279,000 - $390,600 Por obraTeam Leader Sales and Project Support - Customer Service Responsibilities Oversee day‑to‑day operations of the Sales & Project Support team and support individual team members through one‑to‑one guidance. Allocate tasks and manage workload across the team, ensuring balanced distribution. Ensure deadlines and performance targets are met. Handle...
-
Customer Service Specialist
Hace 5 días
Santiago de Querétaro, Querétaro, México MedTrainer, Inc. Jornada completaCompany Description MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise. Our cloud-based platform unifies...
-
Customer Service Specialist
Hace 6 días
Santiago de Querétaro, Querétaro, México MedTrainer Jornada completaCompany Description MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise. Our cloud-based platform unifies...
