Network Development Senior Analyst – CX

Hace 23 horas

Mexico City Mercedes-Benz México Jornada completa

Mercedes-Benz AG in CDMX seeks a results-driven professional to develop the agent network, analyze KPIs, and support customer experience improvements. You will coordinate cross-functional teams, manage agent scorecards and awards programs, and contribute to contract and systems governance.

The role emphasizes data-driven insights, collaboration with BUs, and executive communications to align network operations with brand standards.