Global Technical Services Operations Specialist
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MongoDB Inc. seeks a Technical Services Operations Specialist in Mexico City to drive 24x7 operational readiness, workforce management, and process automation across global teams. You will embed AI tools, improve incident response, and support cross-regional handovers to ensure seamless service delivery.
The role emphasizes data-driven decision making, strong collaboration with regional and global partners, and maintaining customer-focused processes in a fast-growing environment.