IT Operations Analyst

Job Details

Title of the Position: IT Operations Analyst - San Martín Obispo

Position Type: Managerial

Work Hours: 40hrs.

Profile: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Software Engineering, Information Systems, or a closely related IT discipline. No previous full-time experience is required. Proficient written and spoken English.

Start Date: As soon as possible

Accommodations: At P&G, we are committed to ensuring an inclusive recruitment, assessment, and selection process. If you have a disability and require any adjustments or accommodations for our assessments or any stage of the process, you will have the opportunity to briefly describe your needs when applying for the vacancy. Please note, it is important that you do not complete any assessments until we have contacted you to assist with any accommodation required.

Job Location

SAN MARTIN OBISPO DC

San Martín Obispo, Cuautitlán Izcalli, Mexico

Job Description

Title of the Position: IT Operations Analyst - San Martín Obispo

Position Type: Managerial

Location: San Martín Obispo, Cuautitlán Izcalli, Mexico

Work Hours: 40hrs.

Profile: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Software Engineering, Information Systems, or a closely related IT discipline. No previous full-time experience is required. Proficient written and spoken English.

Start Date: As soon as possible

Accommodations: At P&G, we are committed to ensuring an inclusive recruitment, assessment, and selection process. If you have a disability and require any adjustments or accommodations for our assessments or any stage of the process, you will have the opportunity to briefly describe your needs when applying for the vacancy. Please note, it is important that you do not complete any assessments until we have contacted you to assist with any accommodation required.

Company Overview

Would starting your career supporting the IT infrastructure that enables billions of dollars in business give you a sense of pride and achievement? Are you eager to learn about cloud technologies, automation, operational excellence, and structured technical problem-solving? Then this could be the right opportunity for you.

Job Overview

As an IT Operations Analyst, you will support the availability, reliability, and continuous improvement of technology platforms used by P&G’s business. With guidance from experienced colleagues, you will collaborate with application, infrastructure, security, and platform service provider teams to support incidents, requests, problems, and changes across a diverse technology environment.

This role offers hands‑on exposure to business intelligence, big data, transactional systems, automation systems, web applications, and other critical services. You will build foundational cloud and IT operations skills by assisting with resource provisioning, monitoring, documentation, process improvement, and automation activities.

Key Responsibilities

• Assist with daily IT operations, including incident, request, problem, and change management activities while learning established ITIL processes.
• Monitor and provide first-level support for infrastructure and platform environments, with guidance from experienced team members.
• Participate in incident triage, escalation, and troubleshooting by following documented procedures and applying structured problem‑solving techniques.
• Collaborate with application, infrastructure, security, and service provider teams to gather information and support issue resolution.
• Maintain technical procedures and knowledge database articles to improve first-level resolution and self‑service capabilities.
• Contribute ideas for continuous improvement, standardization, monitoring, and automation.
• Support basic scripting, reporting, testing, and proof‑of‑concept activities in line with individual skills and development goals.
• Complete technical training and apply new knowledge to day‑to‑day operational assignments.

Job Qualifications

Hard Skills

• Foundational knowledge of computer systems, operating systems, networking, databases, or software development.
• Basic understanding of ITIL processes or IT service management practices.
• Familiarity with Windows or Linux administration, networking concepts, databases, or virtualized environments.
• Basic programming or scripting skills for automation and process improvement.
• Exposure to Microsoft Azure, Amazon Web Services, or another cloud platform.
• Familiarity with monitoring, provisioning, remediation, or automation tools.
• Proficiency in written and spoken English.

Soft Skills

• Curiosity