Shift Lead, Real-Time Call Center Coach
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Nielsen in Mexico is seeking a Shift Lead - Real Time Analyst to oversee on-shift performance of Call Center Agents and monitor sample throughput across automated dialer systems. You will balance real-time queue demands, maximize agent productivity, and ensure campaigns meet daily targets.
You will translate performance metrics into real-time adjustments and coaching, reassign agents across queues, and provide end-of-day production reports.
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region centro, jalisco, mexico, Guerrero Nielsen Holdings Plc Jornada completaNielsen Holdings Plc is seeking a Shift Lead - Real Time Analyst to oversee on-shift performance of Call Center Agents and optimize throughput across automated dialer systems. The role focuses on real-time queue management, agent productivity, and meeting daily and project targets through coaching and strategic adjustments.Responsibilities include monitoring...
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