Jefe de Sala con Experiencia en Vinos

About the Role

Our client is searching for a sophisticated and experienced Jefe de Sala to oversee the front-of-house operations at a prestigious dining establishment in Cancún, Quintana Roo. This crucial role demands exceptional leadership, impeccable service standards, and a refined understanding of fine dining etiquette, with a particular emphasis on wine service. You will be responsible for managing the service team, ensuring a flawless guest experience, and maintaining the restaurant's reputation for excellence. The ideal candidate will possess a passion for hospitality, a strong knowledge of wine and spirits, and the ability to inspire and motivate a team. Join us in Cancún and be at the forefront of the Riviera Maya's exquisite culinary scene.

Key Responsibilities

• Lead and manage all aspects of front-of-house operations, ensuring seamless service delivery.
• Supervise, train, and schedule service staff, including servers, hosts, and sommeliers.
• Ensure all guests receive attentive, personalized, and efficient service.
• Develop and maintain wine lists, menus, and service standards in collaboration with the culinary team.
• Manage guest reservations, seating arrangements, and special requests.
• Oversee the maintenance of dining areas, ensuring cleanliness and an inviting ambiance.
• Handle guest feedback and resolve any service-related issues promptly and professionally.
• Control labor costs and manage inventory for front-of-house supplies.
• Uphold the restaurant's high standards for quality and presentation.
• Act as the primary liaison between the kitchen and the dining room staff.

Requirements

• Extensive experience in fine dining restaurant management (Maître d', Floor Manager, Head Waiter).
• In-depth knowledge of wines, spirits, and food and beverage pairings. Sommelier certification is a strong asset.
• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to train and motivate a diverse team.
• Strong understanding of service standards and guest relations.
• Ability to work under pressure in a fast-paced environment and manage multiple priorities.
• Excellent organizational and problem-solving skills.
• Familiarity with restaurant management software.
• A polished and professional demeanor.
• Passion for hospitality and creating memorable dining experiences in Cancún.

Benefits

• Competitive salary and benefits package.
• Opportunity to manage operations in a world-renowned tourist destination.
• Professional development and career advancement opportunities.
• Be part of a celebrated culinary team.
• Staff meals and potential for gratuity share.