Debt Recovery Specialist
Hace 8 horas
Monterrey, Nuevo Leon, México
Smart Apartment Data
Jornada completa
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Your job: call U.S. customers who owe money, and get a payment date. This is a phone job. Most of your day is outbound calls. Email backs up the call; it doesn't replace it.
What a Normal Day Looks Like
- Start of shift: open your list of overdue U.S. accounts and decide who to call first
- Morning: outbound calls. Explain the balance, listen to the reason, and ask for a specific payment date
- Midday: check yesterday's promises. Did the payment arrive? If not, call again
- End of day: log every call and every commitment, and send short emails confirming what was agreed
Requirements
You’ll do well here if
- You've made real collection calls, even for a few months. Credit cards, loans, auto, BPO collections and business invoices all count
- When someone says "call me next week," you call next week
- Your spoken English holds up in a firm conversation with a U.S. customer
- You stay in your jobs. About a year or more per role is what we look for
- You're available full-time during U.S. business hours
This isn't the right fit if your experience is mainly
- Inbound customer service, retention or sales, with no collections
- AR or billing work that was mostly email, payment posting or reconciliation
- Supervising or leading a team, and that's the level you want next
Benefits
- $1,300-$1,600/month, depending on relevant experience and demonstrated collections expertise
- One clear goal (money collected), with clear targets and direct coaching
- 100% remote