Debt Recovery Specialist

Hace 8 horas

Monterrey, Nuevo Leon, México Smart Apartment Data Jornada completa

Your job: call U.S. customers who owe money, and get a payment date. This is a phone job. Most of your day is outbound calls. Email backs up the call; it doesn't replace it.

What a Normal Day Looks Like

  • Start of shift: open your list of overdue U.S. accounts and decide who to call first
  • Morning: outbound calls. Explain the balance, listen to the reason, and ask for a specific payment date
  • Midday: check yesterday's promises. Did the payment arrive? If not, call again
  • End of day: log every call and every commitment, and send short emails confirming what was agreed

Requirements

You’ll do well here if

  • You've made real collection calls, even for a few months. Credit cards, loans, auto, BPO collections and business invoices all count
  • When someone says "call me next week," you call next week
  • Your spoken English holds up in a firm conversation with a U.S. customer
  • You stay in your jobs. About a year or more per role is what we look for
  • You're available full-time during U.S. business hours

This isn't the right fit if your experience is mainly

  • Inbound customer service, retention or sales, with no collections
  • AR or billing work that was mostly email, payment posting or reconciliation
  • Supervising or leading a team, and that's the level you want next

Benefits

  • $1,300-$1,600/month, depending on relevant experience and demonstrated collections expertise
  • One clear goal (money collected), with clear targets and direct coaching
  • 100% remote