Lead AWS Connect CX Consultant — Remote

Hace 21 horas

Mexico City, Mexico City Avahi Jornada completa

Avahi is seeking a senior Contact Center CX Consultant to lead customer experience strategy and solution design for Amazon Connect, serving SMB customers moving to cloud-based contact centers.

The role combines CX strategy with technical design, discovery workshops, and pre-sales support. Candidates should bring strong consulting experience, AWS/Amazon Connect exposure, and CRM integration know-how for enterprise deployments.