Bilingual Customer Service Representative – US Healthcare
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Bilingual Customer Service Representative – US Healthcare
Location: Remote – Mexico
Work Schedule
- Training (first 3–4 weeks): Monday–Friday, 7:00 AM–4:00 PM CDMX time.
Candidates must be available for both schedules.
Position Overview
We are seeking a bilingual Customer Service Representative to support English- and Spanish-speaking customers in a U.S. healthcare contact center. The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to learn new systems quickly.
Key Responsibilities
- Assist English- and Spanish-speaking customers with inquiries and service-related concerns.
- Provide accurate information and professional customer support.
- Navigate computer systems and maintain accurate customer information.
- Follow established procedures and deliver a positive customer experience.
Requirements
- Advanced English and fluent Spanish.
- High school diploma required; bachelor's degree preferred.
- Minimum 2 years of call center experience; 3–5 years preferred.
- Healthcare experience is a plus but not required.
- Strong computer skills and communication abilities.
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