Global IT Service Delivery Lead

Capital Empresarial Horizonte busca un Sr. Service Delivery Manager para liderar la interacción con clientes y equipos internos, asegurando la entrega exitosa de proyectos y servicios en Servicios Administrados.Se supervisarán contratos, alcances, soporte, finanzas y cumplimiento de SLAs/KPIs, con foco en calidad y resultados financieros. Se requiere...

La HEINEKEN Company busca un líder de Service Delivery & Operations para coordinar la entrega de servicios de TI en la región y asegurar la continuidad operativa. Las responsabilidades incluyen gestionar proveedores, contratos y presupuesto, impulsar la mejora continua y la observabilidad de servicios, y desarrollar al equipo.Se requiere más de 5 años de...

RS Group is expanding its GSBS function and seeking a Service Management Lead to govern, design, and onboard services across regions. The role requires collaborating with stakeholders, process owners, and operational teams to ensure consistent, efficient service delivery and strong customer experience.The incumbent will drive governance, performance reviews,...

MAHLE in Monterrey is seeking a Customer Service professional to ensure on-time, accurate fulfillment of customer requirements in the automotive sector. You will coordinate with major accounts and manage replenishment for Nissan, Volkswagen, Chrysler, Ford, GM, Toyota, and Mercedes-Benz.The role emphasizes EDI-driven order capture, SAP-based data integrity,...

Fuller Technologies in Monterrey seeks a Procurement Manager to lead day-to-day purchasing, supplier coordination, and expediting for projects, ensuring cost, quality, and schedule targets are met. You will guide the procurement team and drive cross-functional collaboration across Sales, Engineering, Logistics, and Quality.You will negotiate with suppliers,...

RS Group in Monterrey, Mexico, is seeking a GSBS Service Management Lead to strengthen governance, performance, and continuous improvement across Global Shared Business Services. You will partner with regional teams to onboard new services, monitor service delivery, and drive opportunities to enhance customer experience.The role requires strong stakeholder...

C.H. Robinson in Monterrey is hiring a Supervisor Service Delivery to lead a high-performing team and ensure top-notch service for customers. You will mentor staff, optimize processes, and align operations with business goals.On-site collaboration is emphasized with one day in-person weekly and four days remote, enabling effective teamwork while maintaining...

British American Tobacco Mexico is seeking a SAP Basis Service Manager in Monterrey to oversee BAU service operations for Global Enterprise Platforms in the Americas. You will manage incidents, monitoring, and automation while driving continuous improvement and Sox/compliance efforts.Ideal candidates will have 5+ years in complex IT services, SAP Basis and...

British American Tobacco Mexico is seeking a SAP Service Manager in Monterrey to ensure day-to-day IT service delivery by third-party providers for Corporate & HR functions. You will review service quality, drive improvements, manage incidents and change governance, and align deliveries with global standards while protecting BAT IP.This role requires strong...