Global Head of AI-Driven Customer Happiness
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Clara Lending Co. in Mexico City is seeking a Global Head of Customer Happiness to lead Clara’s worldwide Customer Happiness organization.
You’ll set strategy, standards, and operating models across markets, working closely with the CEO and Product to scale AI-driven customer experiences. Lead Mexico, Brazil, and Colombia teams, define OKRs and KPIs, own NPS/CSAT/SLA metrics, and partner with senior leaders to turn data into improvements.