Senior CX Specialist

Flipp is seeking a Client Experience & Enablement Specialist in Mexico. The role focuses on autonomous account management, technical deployment, and monetization strategies to safeguard revenue and expand market presence.You will collaborate with sales, engineering, and client teams to optimize onboarding and product adoption. Responsibilities include...

DiDi is seeking a CX Escalation Analyst to strengthen customer-first service in a fast-paced environment at our Mexico City office. You will drive continuous improvement, analyze data for performance reports, and support operational excellence across CX projects and playbooks.Strong communication and problem-solving skills are essential. The role requires...

DiDi Global Inc. in Mexico City is seeking a strategic CX leader to design and drive customer experience initiatives across the business.You will align local actions with global CX standards and partner with product, operations, and marketing to deliver exceptional service and measurable improvements. The role emphasizes leading diverse teams, setting OKRs,...

TalentCross busca un Customer Account Service Representative para apoyar a clientes y equipos internos en un entorno tecnológico multinacional en Ciudad de México. La persona reportará pedidos y coordinará su procesamiento con SAP, asegurando precisión y entrega oportuna.Se requiere experiencia en servicio al cliente y gestión de pedidos, manejo de...

McGraw Hill is seeking a Senior Manager of Customer Experience for LATAM and South America in Mexico City. You will lead bilingual customer service operations, develop high-performing teams, and drive regional growth through transformation. Hybrid work with in-office Mondays and Wednesdays.Ideal candidates have 8+ years in CX or contact centers, 3–5 years...

TELUS Digital India is hiring bilingual customer service associates who help clients in English or Japanese, joining a proactive, collaborative team focused on exceeding customer expectations.You will receive personalized training, flexible schedules, on-site facilities, and access to learning tools. This role offers opportunities for career growth within...

DiDi Global Inc. is seeking a CX Escalation Analyst to drive customer-first service in a fast-paced environment. You will tackle complex issues, analyze data, and support process optimizations across the CX function.Required 1–2 years in service delivery or similar, a business-related degree, and strong English communication. This is an on-site full-time...

Klar in Mexico City is seeking a Senior CX Specialist to evolve and scale our Customer Experience operations. You will own initiatives end-to-end, leveraging data, automation, and AI to improve customer journeys and operational efficiency.This full-time hybrid role requires collaborating across teams, designing scalable CX processes, and driving KPI-driven...

TigerConnect is seeking a Customer Experience Specialist in Mexico City to support customers within TigerConnect’s digitally managed Customer Success portfolio post-implementation. The role focuses on digital engagement, adoption, and value realization while guiding customers toward successful outcomes.You will manage campaigns, monitor health signals, and...