Oliver Wyman- EA Manager- Mexico City

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $27 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

Job Overview:

We are looking for an enthusiastic, motivated people-person to join our Americas team to oversee the provision of high-quality day to day operations of the Executive Assistant team. This will include overall responsibility for approx. 20 direct reports who work as Executive Assistants supporting the Partner team. This includes coordination and management of staff ensuring development of skills and experience.

*PLEASE SUBMIT CVs IN ENGLISH*

THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.*

Key Tasks:

Management

• Independent management of team day-to-day operations
• Help with creating positive and collaborative team dynamics
• Be the team’s first point of contact for conflict resolution
• Collaborate with Regional EA Manager and local office leadership on process enhancements to improve efficiencies and capacity management
• Work on internal communications for the team ensuring relevant information is communicated to the team appropriately
• Leads team meetings with a strategic agenda including sharing relevant business updates
• Communicates issues and team needs to regional/local office leadership and EA management
• Regular touchpoints with internal clients, EA management and other stakeholders
• Occasional involvement in special projects for EA Department

Workflow oversight

• Approve holiday, “work from home” requests (and timesheets where required)
• Track attendance, punctuality, vacation, “work from home”, timesheets and overtime (where required)

Performance

• Identify skills/learning gaps for team and suggest training content
• Assist team with setting individual performance goals
• Work with COO, HC and EA management to calibrate performance ratings and compensation for team
• Writes and delivers performance reviews
• Solicit feedback to ensure service levels are met
• Provides coaching to help team achieve goals, develop skills or improve performance
• Provide timely, specific feedback on a regular basis
• Manages performance issues including conducting and enforcing disciplinary processes in conjunction with HC

Recruiting

• Assist with all aspects of recruiting (screening potential candidates, first interviews, scheduling partners to interview candidates if needed and make offer recommendations)
• Onboards and integrates new hires

Training

• Coordinate training schedule of new team members
• Develops and delivers training content
• Provide feedback to Training Network on training materials

Experience Required:

• At least five years’ experience working in an administrative management position. Experience in management consultancy or similar professional services industry would also be an advantage
• At some point in career candidate will have worked as an executive assistant
• Strong personnel manager capable of recruiting, training, coaching and motivating talent
• Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal
• Ability to think strategically and contribute to development of departmental model
• Ability to undertake projects and produce quality and timely results
• Self-starter, strong initiative, confidence and ability to work with little guidance
• Strong customer service orientation
• Excellent communicator and negotiator – able to deal effectively with people at all levels
• Possesses maturity, poise and judgment
• Displays a positive attitude, sense of fun: is collegial and friendly
• Team player who has experience of and has enjoyed working as part of a team. Ability to juggle several tasks at once, to prioritize and manage own time. Not a clock watc