Customer Service Representative
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Why work at Watlow? Would you like to work in the fascinating world of industrial technology? Watlow is a global leader in technology and manufacturing. For over 100 years, we have been dedicated to providing world-class engineering through innovative thermal products and systems that drive our customers' success and improve people's lives around the world.
Our corporate values guide us at all times: Always do the right thing, Learn and improve continuously, Respect everyone, and Lead with service and humility.
At Watlow Mexico, we offer a positive work environment, cutting-edge technology, and excellent professional development opportunities at our three plants located in El Marqués, Querétaro.
Watlow is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide daily support to customer inquiries related to Watlow products and services. You will serve as a key liaison between our customers and internal teams to ensure a positive and professional customer experience aligned with The Watlow Way.
Key Responsibilities
- Respond to customer inquiries and complaints regarding Watlow products and services.
- Investigate and resolve customer issues in a timely and professional manner.
- Create and process orders, standard quotes, credits, and other customer-related transactions.
- Manage order confirmations, changes, or cancellations—may involve accessing customer websites.
- Track shipments, open orders, and rework status as needed.
- Release Manufacturing Orders (MOs), check for material shortages, and coordinate with production teams.
- Collaborate with internal departments to champion customer needs.
- Advocate for the customer within the organization and support root cause analysis efforts.
- Participate in process improvement initiatives and support continuous learning.
- Uphold company policies, procedures, and model Watlow’s values in every interaction.
Qualifications
- Bachelor's degree in related field, or 1–3 years of related experience.
- Proficiency in English is a must.
- Strong communication, problem‑solving, and interpersonal skills.
- Proficient in Microsoft Office
- Eagerness to learn, collaborate, and contribute to a positive team environment.
Benefits: The Watlow Total Compensation Plan
Your and your family's health, well-being, and financial stability are a priority for us. The Watlow Total Compensation Plan includes competitive compensation and a range of benefits to enhance your career:
- Salary paid bi-weekly
- Major and minor medical insurance
- Dental insurance
- Vision insurance
- Savings fund (13%)
- Grocery vouchers (10%)
- Vacation days: 1st year - 13 days (Increasing each year according to the law + 1 additional day)
- Vacation bonus (50%)
- End of year bonus: 27 days
- Legal benefits
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