Coordinador De Soporte En Campo De Ti

Our client is seeking a proactive and technically skilled Agente de Soporte Técnico to join their customer service team remotely. This role is essential for providing timely and effective technical assistance to users encountering hardware, software, or network issues. The ideal candidate will have a strong aptitude for problem-solving, excellent communication skills, and the ability to explain technical concepts clearly to non-technical users. You will be part of a dedicated remote team, ensuring that our clients receive the highest level of support, troubleshooting, and resolution for their technical challenges, from the comfort of your own home.

About the Role

Our client is seeking a proactive and technically skilled Agente de Soporte Técnico to join their customer service team remotely. This role is essential for providing timely and effective technical assistance to users encountering hardware, software, or network issues. The ideal candidate will have a strong aptitude for problem-solving, excellent communication skills, and the ability to explain technical concepts clearly to non-technical users. You will be part of a dedicated remote team, ensuring that our clients receive the highest level of support, troubleshooting, and resolution for their technical challenges, from the comfort of your own home.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote desktop tools.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and update software applications and operating systems.
• Guide users through step-by-step solutions for technical problems.
• Escalate unresolved issues to senior technical staff or specialized teams, providing detailed documentation.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
• Create and update knowledge base articles and troubleshooting guides for common issues.
• Proactively identify potential technical problems and suggest preventative measures.
• Ensure customer satisfaction by providing prompt, efficient, and friendly technical assistance.

Requirements

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+) are a strong asset.
• Proven experience in a technical support role, preferably in a remote setting.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network protocols and troubleshooting basic network connectivity issues.
• Excellent problem-solving and diagnostic skills.
• Outstanding verbal and written communication skills in Spanish, with the ability to articulate technical information clearly.
• Ability to work independently with minimal supervision and manage time effectively.
• Experience with remote support tools and ticketing systems.
• A dedicated, quiet workspace with a reliable high-speed internet connection.

Benefits

Our client offers a competitive salary, performance