Lead Software Test Engineer

Key Responsibilities

• Lead end-to-end QA activities for enterprise POS solutions, including functional, integration, regression, upgrade, and UAT testing, as well as test strategy, scope, risks, dependencies, and go/no-go readiness recommendations.
• Serve as the primary QA contact within assigned program, leading lab validation, deployment readiness, issue triage, and stakeholder alignment across internal and customer teams.
• Translate customer workflows, business requirements, and deployment risks into actionable test plans, validation strategies, and readiness assessments.
• Troubleshoot and diagnose complex issues across software, configuration, integration, data, hardware, and environments using logs, APIs, databases, system configurations, and POS device behavior.
• Validate customer-reported issues and ensure defects are actionable by confirming reproducibility, expected behavior, configuration context, logs, test evidence, and business impact before Development engagement.
• Establish and maintain parity between customer and internal lab environments, including POS devices and system configurations.
• Define and uphold QA standards for test coverage, defect quality, evidence capture, lab readiness, release readiness, RCA, and customer acceptance.
• Create and review test plans, execution guidance, readiness assessments, and handoff packages to enable consistent execution across distributed QA teams.
• Drive defect prevention, RCA, and continuous quality improvements based on defect trends, test evidence, and customer feedback.
• Communicate test progress, risks, issues, and readiness clearly to technical and non-technical stakeholders.

Required Qualifications

• 8+ years of software testing experience, including 5+ years in POS or enterprise transaction systems.
• Extensive customer-facing experience supporting testing, UAT, deployments, upgrades, issue triage, and production readiness.
• Strong troubleshooting and analytical skills with the ability to diagnose complex issues across software, configuration, integration, hardware, data, and environments.
• Experience with SQL, REST APIs, log analysis, distributed systems, and system configuration analysis.
• Proven ability to lead QA activities across cross-functional and distributed teams without direct authority.
• Experience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts.
• Strong judgment in distinguishing product defects from configuration, integration, environment, data, workflow, hardware, or expected behavior issues.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence decisions in complex situations.

Preferred Qualifications

• Knowledge of POS peripherals, payment processing, loyalty, promotions, retail workflows, and enterprise store operations.
• Familiarity with cloud technologies, CI/CD pipelines, microservices architectures, and modern release practices.
• Experience working with globally distributed QA teams.
• Experience defining QA playbooks, reusable assets, release readiness templates, or customer certification processes.
• Experience supporting enterprise customer escalations, go-live readiness, and complex deployment programs.
• Experience with test management tools, defect tracking systems, and quality metrics reporting.

Key Success Factors

• Accurate and efficient issue diagnosis in customer and lab environments.
• Strong customer relationships and stakeholder trust.
• Clear, evidence-based communication of risks and readiness for testing, deployments, and releases.
• High-quality test planning, execution, defect validation, and RCA leading to defect prevention.
• Consistent QA standards and effective handoff across distributed teams.
• Reduction of repeat issues through continuous improvement and reusable quality practices.
• Successful delivery of customer implementations, upgrades, and production readiness outcomes.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital sta