Technical Support Engineer I
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Backblaze is hiring a Technical Support Engineer in Veracruz, Mexico. This role combines curiosity with growing technical expertise to resolve complex customer issues across Backblaze products and third-party integrations.
You will engage with customers via video or phone, gather information, troubleshoot, and guide them toward resolution. You will also manage escalations, troubleshoot silent installs, and contribute to knowledge bases and cross-functional processes, while supporting QA