Encargada Ecommerce

Our client is seeking a highly organized and efficient Coordinador de Operaciones de Comercio Electrónico to manage the logistics and fulfillment aspects of their online business from a remote location. This role is critical for ensuring seamless order processing, accurate inventory management for e-commerce channels, and timely delivery of products to online customers. The ideal candidate will have a strong understanding of e-commerce fulfillment processes, warehouse management systems (WMS), and shipping carrier integrations. You will work closely with online sales teams, customer service, and logistics partners to ensure a positive customer experience. This is a remote-first position, offering significant flexibility and the opportunity to contribute to a growing online retail operation. We are looking for a proactive problem-solver who can optimize processes and adapt to the fast-paced demands of e-commerce. Your role will be instrumental in maintaining customer satisfaction and driving sales growth through efficient operations.

About the Role

Our client is seeking a highly organized and efficient Coordinador de Operaciones de Comercio Electrónico to manage the logistics and fulfillment aspects of their online business from a remote location. This role is critical for ensuring seamless order processing, accurate inventory management for e-commerce channels, and timely delivery of products to online customers. The ideal candidate will have a strong understanding of e-commerce fulfillment processes, warehouse management systems (WMS), and shipping carrier integrations. You will work closely with online sales teams, customer service, and logistics partners to ensure a positive customer experience. This is a remote-first position, offering significant flexibility and the opportunity to contribute to a growing online retail operation. We are looking for a proactive problem-solver who can optimize processes and adapt to the fast-paced demands of e-commerce. Your role will be instrumental in maintaining customer satisfaction and driving sales growth through efficient operations.

Key Responsibilities

• Oversee the end-to-end e-commerce fulfillment process, from order placement to final delivery.
• Manage inventory levels across e-commerce platforms, ensuring accuracy and preventing stockouts.
• Coordinate with third-party logistics (3PL) providers or internal warehouse teams for order picking, packing, and shipping.
• Select and manage shipping carriers, negotiating rates and ensuring efficient delivery times.
• Monitor shipping performance and address any delays or issues promptly.
• Process returns and manage customer feedback related to order fulfillment and delivery.
• Analyze e-commerce logistics data to identify trends and opportunities for improvement.
• Ensure compliance with shipping regulations and e-commerce platform requirements.
• Collaborate with the marketing and sales teams to support promotional campaigns and product launches.
• Implement and utilize technology solutions to enhance e-commerce operations efficiency.

Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management