Strategic Customer Experience Lead

Job Summary We are looking for a Senior Customer Experience Manager to join our team. This is a newly created role within the Global Technology team, responsible for bringing our digital experience, personalization, and loyalty capabilities to life through technology. Reporting to the Director, Digital Experience, Personalization & Loyalty, you will be a key...

We are looking for a technically strong and customer-focused Customer Experience Solution Lead to drive exceptional visitor experiences within an advanced industrial customer experience center currently under development.This role will be involved from the early stages of the project, contributing to the conceptualization, implementation, and operation of...

Bayer AG in Mexico City seeks a Customer Interface Account Specialist to own the strategic service relationship, manage orders, supply, delivery, and issue resolution. Build trusted relationships with strategic customers and Sales through proactive communication and alignment with go-to-market priorities.You will lead cross-functional resolution, translate...

CMA CGM in Mexico City is seeking a customer-focused professional to lead the coordination of Customer Service operations and deliver a consistent end-to-end customer experience across phone, email, and digital channels.You will drive escalations, service recovery, and continuous improvement, monitor NPS/CSAT, manage stakeholder relationships, and lead...

Cognizant is seeking a Senior Customer Experience Manager to join our Global Technology team in Mexico City. You will drive digital experience, personalization, and loyalty initiatives across EU & NA while collaborating with Global Customer Experience, Loyalty, Marketing, Data & Analytics, and Development teams.You will partner with stakeholders to define...

IKEA Mexico City is seeking a dedicated team member to support store leadership in delivering a welcoming, customer-focused shopping experience. You will spend most of your time on the floor assisting customers, sharing product knowledge, and upholding IKEA's food and service standards to keep shoppers returning.This role offers growth potential within a...

Bayer AG in Mexico City is seeking a Customer Team Lead to define and execute annual and long-range strategies for Adempas and Eylea, guiding commercial efforts and revenue growth. You will lead cross-functional teams across Commercial, Medical, Market Access, and Regulatory to optimize patient access, portfolio performance, and customer engagement in the...

Tiffany busca un Team Manager para liderar la tienda en CDMX, apoyando al Director y supervisando ventas, operaciones y seguridad. Buscamos un líder inspirador que desarrolle al equipo y eleve la experiencia del cliente, asegurando servicio insuperable y cumplimiento de metas.Se requiere mínimo 3 años en gestión de tiendas de lujo, experiencia en ventas...

Farmers Insurance is seeking a Quality Assurance Analyst to evaluate business unit performance and the quality of contact handling. You’ll lead audit activities, analyze results, and present findings to business partners and leaders.The role requires collaboration across sites, with a focus on improving customer experiences and ensuring regulatory...