Customer Service Representative
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Watlow is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide daily support to customer inquiries related to Watlow products and services. You will serve as a key liaison between our customers and internal teams to ensure a positive and professional customer experience aligned with The Watlow Way.
Key Responsibilities
- Respond to customer inquiries and complaints regarding Watlow products and services.
- Investigate and resolve customer issues in a timely and professional manner.
- Create and process orders, standard quotes, credits, and other customer-related transactions.
- Manage order confirmations, changes, or cancellations—may involve accessing customer websites.
- Track shipments, open orders, and rework status as needed.
- Release Manufacturing Orders (MOs), check for material shortages, and coordinate with production teams.
- Collaborate with internal departments to champion customer needs.
- Advocate for the customer within the organization and support root cause analysis efforts.
- Participate in process improvement initiatives and support continuous learning.
- Uphold company policies, procedures, and model Watlow’s values in every interaction.
Qualifications
- Bachelor´s degree in related field, or 1–3 years of related experience.
- Proficiency in English is a must.
- Strong communication, problem-solving, and interpersonal skills.
- Proficient in Microsoft Office
- Eagerness to learn, collaborate, and contribute to a positive team environment.
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