Supply Chain Professional
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Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution
OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.
Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.
Main Responsibilities
- Customer Relationship Management: Serve as the primary point of contact for domestic and international customers, addressing inquiries, requests, and issues related to orders, deliveries, and service requirements.
- Order Management and Follow-Up: Monitor customer orders, delivery schedules, material availability, and changes in customer requirements to ensure accurate and timely fulfillment.
- Cross-Functional Coordination: Collaborate closely with Production, Planning, Logistics, Warehouse, and Sales teams to meet customer expectations and delivery commitments.
- Data and System Management: Maintain accurate order information, customer records, and transactional data within ERP systems (SAP preferred) in compliance with company procedures.
- Issue Resolution and Claims Management: Investigate and follow up on customer complaints, delivery delays, quantity discrepancies, and other service-related issues, ensuring timely resolution and customer satisfaction.
- Performance Monitoring: Track key customer service metrics, including on-time delivery (OTD), order fulfillment performance, service levels, and customer satisfaction indicators.
- Reporting and Communication: Prepare and distribute reports related to order status, pending deliveries, forecast changes, and potential risks that may impact customer service performance.
Required Profile
- Bachelor's degree in business administration, International Business, Industrial Engineering, Supply Chain Management, or a related field.
- Previous experience in Customer Service, Order Management, Supply Chain, Logistics, or the Automotive Manufacturing industry, preferably within a Tier 1 environment (experience attending Ford is highly preferred)
- Proficiency in Microsoft Excel and ERP systems, preferably SAP.
- Advanced English level, with the ability to communicate effectively with international customers (a must)
- Strong communication, organizational, negotiation, and problem-solving skills.
- Ability to manage multiple priorities simultaneously and perform effectively in a fast-paced, customer-focused manufacturing environment.
- Customer-oriented mindset with a strong sense of urgency and accountability.
As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.
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