Nutrition Customer Support
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Avena es la plataforma líder en nutrición en español. Utilizada por miles de profesionales de salud, consultorios y empresas. En Avena creemos que podemos incrementar el tiempo de vida saludable de las personas por medio de nuestra tecnología.
Sobre el puesto
Buscamos a una persona apasionada por la nutrición y la atención al cliente para unirse a nuestro equipo de soporte. Serás el primer punto de contacto para nuestros usuarios, ayudándoles a resolver dudas sobre planes nutricionales, uso de la plataforma y seguimiento de sus objetivos de salud.
- Atender consultas de usuarios a través de chat, email y teléfono
- Resolver problemas técnicos relacionados con la plataforma
- Colaborar con el equipo de nutriólogos para escalar casos complejos
- Documentar feedback de usuarios para mejorar el producto
- Mantener altos estándares de satisfacción del cliente
- Licenciatura en Nutrición, Ciencias de la Salud o área afín
- Excelentes habilidades de comunicación escrita y verbal
- Experiencia previa en atención al cliente (deseable)
- Conocimiento básico de herramientas digitales
- Empatía y orientación al servicio
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