Production Support Engineer — Call Center Apps

AgileEngine is seeking a Senior Contact Center Engineer to configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment. You will design IVR flows, manage call routing and agent skills, and ensure integration with CRM systems across a production environment.You will work with platforms such as NICE CXone,...

Job DescriptionExperienceProviding application production support in ACC.First Level Suppot for appplications for Call Centers.Initial troubleshooting of applications.FunctionsGive supports to Call Center, Screen Recording plataforms and Mobile apps.The person should provide application production support in ACC.First level support for applications for 3PCC...

RETHINK MANUFACTURINGTheonly way toignite changeis to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to manufacture the AI and data center infrastructure at the edge. We believe unifying software, intelligent automation, and data is the answer to delivering quality and flexibility at scale. We...

We are hiring Junior AI/ML Engineers to help build AI agents that handle customer conversations through voice and chat.You'll work on the retrieval, orchestration, APIs, and integrations behind these systems, helping turn working prototypes into reliable production solutions. You'll collaborate with full-stack engineers, CX designers, and operations teams to...

Network Automation Engineer**Job Description**Designs and develops network systems for enterprise, data center, and cloud environments while building **software solutions in Python** to automate network operations, infrastructure lifecycle management, telemetry collection, and operational workflows. Designs and implements reusable automation frameworks,...

SmartRecruiters, Inc. is seeking an Application Production Support Analyst to deliver first-level support for ACC and related call center applications in our operations team in Mexico.You will troubleshoot issues, coordinate outages with cross-functional teams, and maintain documentation and the knowledge base. The role emphasizes rapid response under...

Agile Engine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an...

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN USIf you're looking for a place to grow, make an...

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an...