Server & Application Support
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En Stefanini somos más de 30,000 genios, conectados desde 41 países, co‑creando un futuro mejor.
Experiencia
- 3+ años de experiencia en Application Support, Production Support, AMS o L2 Support.
- Experiencia comprobable en soporte de aplicaciones sobre servidores.
- Conocimientos de administración y troubleshooting de servidores Windows y/o Linux.
- Experiencia en análisis de logs, servicios, procesos y componentes de aplicaciones.
- Manejo de SQL Server y/o Oracle; conocimientos de T-SQL y/o PL/SQL.
- Experiencia en atención de incidentes productivos y análisis de causa raíz.
- Manejo de herramientas de gestión de tickets como ServiceNow, Jira, Zendesk o similares.
- Conocimiento de ambientes Production, QA y Development.
- Brindar soporte L2 a aplicaciones empresariales en ambientes productivos y no productivos.
- Atender, diagnosticar y resolver incidentes relacionados con aplicaciones, servidores y bases de datos.
- Realizar troubleshooting sobre servidores Windows y/o Linux, incluyendo revisión de servicios, procesos y logs.
- Ejecutar análisis de causa raíz (Root Cause Analysis) y dar seguimiento a problemas recurrentes.
- Realizar consultas, validaciones y correcciones controladas en bases de datos SQL Server y/o Oracle.
- Ejecutar y validar scripts SQL para diagnóstico y resolución de incidentes.
- Gestionar tickets e incidentes mediante herramientas como ServiceNow, Jira, Zendesk o similares.
- Coordinar con equipos de Desarrollo, Infraestructura y Base de Datos para resolver incidentes y mantener la continuidad operativa.
- Documentar soluciones, procedimientos y actividades realizadas durante la atención de incidentes.
- Trabajar bajo SLAs y procedimientos establecidos para ambientes productivos.
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