Incident Response Specialist – IT Operations
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Zendesk, Inc. is seeking an Incident Responder to support incident triage, restoration, and post-incident reviews across our SaaS applications.
You will participate in on-call rotations, coordinate swarms with domain teams, and ensure accurate incident records. This hands-on role emphasizes technical triage, collaboration, and process adherence within a hybrid SRE model, partnering with multiple teams to reduce MTTR and improve reliability.