HRBP Ops Manager
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We're looking for an HRBP Operations Manager to be the main HR partner for our call center operation (~500 employees), reporting to the VP People and leading 2 HR analysts.
What you'll own
- Efficiency and automation: find repetitive, high-volume HR work and automate it or use AI to cut handling time and escalations
- Process clarity: document and improve HR processes so they are consistent, auditable and easy to hand off
- 2027 people plan: define headcount, hiring, retention and capability needs with Operations and People leadership
- Labor relations: resolve grievances, negotiate terminations and run exits and administrative sanctions
- Recruitment and engagement: partner with Operations to hire the right talent and run retention programs
- Compliance and development: ensure compliance with Mexican labor law and design training programs that close skill gaps
- Team leadership: manage and develop two HR analysts
What success looks like
- Day 90: baseline of key HR metrics and a map of current processes, with bottlenecks ranked
- Month 6: top automation/AI opportunities live and core processes documented
- Month 12: 2027 plan delivered and a measurable drop in HR handling time and escalations
What we're looking for
- Bachelor's degree in HR, Business Administration or a related field
- 5+ years as an HRBP or in a similar role, preferably in a call center or operations environment
- Strong knowledge of Mexican labor law and grievance procedures
- Experience leading people and supporting operations teams of 200+
- Direct communicator who challenges the status quo with data
- Spanish and intermediate English
- *Nice to have: experience with unions, HR automation, HRIS or AI tools
What we offer
- High-profile work and opportunities to expand your leadership influence
- Constant learning from industry experts and super-smart colleagues
- Competitive compensation and attractive benefits
- International exposure, with offices in multiple countries
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