Remote-First MIS Support Engineer for Production Incidents

Hace 3 días

Ciudad Juárez, Chihuahua, México Cimpress Technology Jornada completa

Cimpress Technology in Ciudad Juárez is seeking a seasoned Technical Support Engineer to join our MIS Support team. You will provide Level 2 support for enterprise applications and serve as the primary escalation point for customers and Tier 1 issues.

You will troubleshoot logs, API responses, and system metrics, collaborating with Engineering and DevOps to resolve complex problems and improve runbooks and monitoring.