Customer Care Specialist

Hace 2 días

Benito Juárez, Sonora, México Intugo Jornada completa

Intugo, in partnership with a foreign company specialized in financial servicing technology and contact center solutions, is seeking talented individuals to join us as a Customer Service Specialist in Ciudad Obregón, Sonora.

If you possess fluent English skills and a passion for delivering exceptional customer support, this opportunity is for you

Compensation & Benefits

  • Base Gross Monthly Salary: $12,000 MXN
  • Monthly Gross Bonus: Up to $3,000 MXN
  • Total Potential Monthly Gross Income: Up to $15,000 MXN
  • Food Stamps (Vales de Despensa): $800 MXN monthly
  • Legal Benefits: Statutory benefits (Prestaciones de Ley) included
  • Professional Growth: Opportunities for upward mobility and ongoing development

Work Schedule & Modality

  • Workplace Modality: On-site
  • Operating Hours: Monday to Saturday between 5:00 AM and 9:00 PM
  • Working Schedule: 5 days per week with 2 days off (Sunday + 1 weekday off)

Your Role (Key Responsibilities)

  • Handle inbound and outbound customer calls, addressing questions, concerns, and inquiries professionally.
  • Assist customers with navigating online application processes and educate them on products and services.
  • Support clients with payment scheduling or account adjustments.
  • Manage escalated situations calmly while documenting all client interactions accurately in internal systems.

What You Need (Requirements)

  • English Proficiency: Advanced/fluent verbal and written English communication skills (MUST).
  • Experience: 6 months of customer service experience required.
  • Skills: Strong ability to multitask, prioritize tasks, and manage time effectively in a dynamic environment.
  • Attitude: High energy, creative problem-solving mindset, and dedication to customer satisfaction.