Technical Support Engineer
hace 1 mes
Are you a tech-savvy problem solver looking for a new opportunity? Look no further, Virtualent is seeking a talented Technical Support Engineer with expertise in PEGA development to join our team
As a leading staffing company, Virtualent is dedicated to connecting top talent with innovative companies. We pride ourselves on fostering a collaborative and inclusive work environment where our employees can thrive and grow.
We're seeking a Technical Support Engineer with 5 years of experience in PEGA development, Apache Tomcat app/web server, and support experience to provide On-call Support for customer issues. The ideal candidate should have a deep understanding of REST services and Oracle/SQL. Additional responsibilities for this role include:
- Working closely with Agile teams to troubleshoot and resolve technical issues
- Monitoring database performance and SQL tuning
- Supporting Teradata BTEQ batch jobs
- Managing File Listeners or Error Queues for API communication failure
If you have a passion for technology and a knack for problem-solving, we want to hear from you
- 5 years of experience in PEGA development
- Proficiency in Apache Tomcat app/web server
- Experience providing On-call Support
- Strong understanding of REST services and Oracle/SQL
- Ability to work effectively in Agile teams
- Knowledge of monitoring database performance and SQL tuning
- Familiarity with Teradata BTEQ batch jobs
- Experience managing File Listeners or Error Queues for API communication failure
- Excellent communication skills in English
Working at Virtualent comes with a range of benefits, including competitive salary, and opportunities for career growth and development. We also offer a supportive work environment.
If you're ready to take the next step in your career as a Technical Support Engineer with Virtualent, please submit your resume. We can't wait to hear from you
Join us at Virtualent and be part of a dynamic team dedicated to making a difference in the world of technology. Apply today and let your skills shine
Requirements:
- Preferred 5 years of Pega development, Apache tomcat app/web server and support experience Ability to provide On-call Support for customer issues.
- Perform triage on issues and identify root cause, provide solution Responsible for Daily health Checks and keep the development Agile teams updated on planned activities.
- Ability to provide support for application check-outs for infrastructure maintenance such as patching or server upgrades Understanding of REST services and Oracle/SQL Understanding of Monitor Database performance/SQL tuning, System performance, Capacity monitoring, planning, troubleshooting failed services, Application and other Server logs.
- Ability to work closely with Development teams and assist on lights-on activities, Post prod bug fixes and help with release implementations Understanding of Infrastructure Hardware / software needs Understanding of Scheduled job processes which includes Teradata BTEQ batch jobs, File Listeners or Error Queues for API communication failure and engage respective teams to mitigate the issue and apply alternative fix to process the adhoc failures
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