FNOL Analyst

hace 4 semanas

Mexico City AIG A tiempo completo
FNOL Analyst

Who we are?

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business.

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

The claims function is meant to be a partner to the business segments, offering support, expertise and partnership. The existing diversity of the business portfolio demands from the claims role specialized expertise in the different business areas. The FNOL claims team works with the business to support a wide array of products and offerings, through a complex and highly demanding distribution force and network. Claims has the responsibility of delivering and materializing the product offer and promise. It is necessary to replace the vacant position due to the SLA that we have with our internal clients, in order to maintain the quality and response. As well as the distribution of work among the claims team according to reasonable volumes.

About the role

What you need to know:
  • Job Summary
    • The FNOL Analyst reports to the FNOL Claims manager.
    • The primary purpose of the job is the initial recording of FNOL (first notice of loss) information. The FNOL analyst is responsible for the propper record and processing of this information (“conversion de pre-denuncia”) for all LOB´s, opening the different coverage affected in each policy, creating reserves and closing claims at CWP (Closed without payment).
    • All these tasks are conducted based on the initial analysis of the information coming with the FNOL.

What we’re looking for:
  • Key responsibilities
  • Data analysis for new claims received  
  • Sise´s data Validation entered in FNOL module (“Pre-denuncias”) as well as selection of the coverage to be affected for recording (“conversion”).
  • Initial reserving
  • Policy application or search in OV.
  • Non-recorded Monthly Review. (Claims that have not been registered (“convertidos”).
  • Payment of Fees in VBA claims.
  • Documentation and reporting
    • Loss Notice and acknowledgement letter generation then sent these via mail to customers and brokers.
    • Policy request and sending it by email to external adjusters, analysts, and support within the OneView tool, in all cases.
    • New claim advised report (obtained from Cognos tool).

  • Customer Service
    • Provide an efficient service to our internal clients (handlers, supervisors and managers) for the claims data Sise transformation.
    • Timely response and indemnity for assigned VBA cases for customer satisfaction.

  • Qualifications:
  • Bachelor´s degree completed or partial progress (min 50 %).
  • Adjusting experience lower-level complexity claims (1 year)
  • Ability to prioritize and multi-task effectively in a fast-paced environment.
  • Ability to communicate information clearly and concisely both verbally and in writing.
  • Computer proficiency.
  • Requires proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult internal customers.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG SEGUROS MEXICO S.A. DE C.V.