Junior HR Specialist

hace 1 mes


Santiago de Querétaro, México MANN+HUMMEL A tiempo completo

Job Description

Your Challenge

In this position you will be responsible for advising employees and managers on HR-related matters, addressing user queries regarding HR systems. Ensuring prompt issue resolution, contributing to the Knowledge base, and collaborating with different functions for continuous improvement. The role requires a combination of technical ability, customer service skills, and a proactive approach to problem-solving. Gather information from users, analyze and take necessary steps to resolve the issue within first contact (first response rate). Update Knowledge base and promote it according to issues collected, to improve TIER 0 support. Collect and analyze main source of issues by clusters and interact with different functions for continues improvement and development. As specialist: Builds up specialization in specific HR Operations area over time and develop deep understanding in one defined focus area.

Your Profile

2 years of experiences in HR Services. Extensive knowledge in Human Resources matters (payroll, labor law, social security, compensation and benefits). Strong customer service focus. High level communication skills. Advanced level of English.

Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.


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