Trilingual Customer Service Representative Spanish
hace 6 meses
Representante de Atención a Cliente Trilingüe, Español-Inglés-Portugués
Últimas noticias: TTEC obtuvo el reconocimiento “Best Workplaces 2022” de CompuTrabajo, líder en empleo en México.
Crear sonrisas es lo que hacemos en TTEC… en ti y en los clientes. Como Representante de Atención a Cliente Trilingüe, Español-Inglés-Portugués trabajando en la Ciudad de México, serás parte de la creación y entrega de experiencias increíbles para los clientes mientras #ExperienceTTEC, una experiencia laboral galardonada y cultura de la empresa.
Lo que estarás haciendo
¿Te apasiona ayudar a los demás y darles tranquilidad? En este rol, trabajarás para resolver los problemas del cliente antes de escalarlos al siguiente nivel. Ya sea para obtener respuestas para los clientes rápidamente, consultar productos con precisión o resolver sus problemas con una sonrisa, tú serás la diferencia entre una experiencia del cliente promedio o una excepcional.
Durante un día típico, tú
• Responder a las comunicaciones entrantes de los clientes
• Realizar investigaciones y proporcionar respuestas a los clientes para resolver sus problemas
Lo que aportas al puesto
• Portugués, inglés y español avanzado tanto escrito como hablado
• Debe estar disponible para trabajar los fines de semana y las tardes
• Capacidad para navegar a través de varias aplicaciones web simultáneamente (multitarea)
• Competencia en el uso de Microsoft Windows
• Vivir en la ciudad de México o sus alrededores, eso es perfecto. ¿Vives en el Estado? Eso también es genial
Lo que puedes esperar
· Apoyar tu carrera y desarrollo profesional
· Una cultura inclusiva y una organización con mentalidad comunitaria donde se fomenta la retribución
· Un equipo global de curiosos aprendices de por vida guiados por los valores de nuestra empresa
· Y sí... todas las oportunidades y beneficios de bonificación por rendimiento competitivo que esperaras y tal vez algunos que te sorprenderán gratamente
Un poco más sobre tu puesto
Estamos comprometidos a garantizar que tenga las habilidades y el apoyo para tener éxito en tu función a lo largo de tu carrera. Desde tu primer día de capacitación, a través de la participación y el entrenamiento individualizados habilitados en cámaras web, hasta miles de cursos gratuitos para respaldar el crecimiento de tu carrera donde sea que ésta te lleve. Y sabemos que traes contigo el único ingrediente necesario que no se puede enseñar: una naturaleza afectuosa y solidaria que brillará a medida que ayude a los clientes. Nuestra comunidad TTEC está presente para ti, como una familia global dinámica.
Reportarás al Líder del Equipo. Contribuirás al éxito de la experiencia del cliente y al éxito general del equipo.
Sobre TTEC
Nuestro negocio consiste en hacer felices a los clientes. Eso es todo lo que hacemos. Desde 1982, hemos ayudado a las empresas a crear experiencias de clientes comprometidas, complacidas y rentables impulsadas por nuestra combinación de humanidad y tecnología. En nombre de muchas de las marcas icónicas, disruptivas y líderes en el mundo, hablamos, enviamos mensajes, mensajes de texto y chats de video con millones de clientes todos los días. Estas excepcionales experiencias de cliente comienzan contigo.
TTEC se enorgullece de ser un empleador que ofrece igualdad de oportunidades, en donde todos los aspirantes calificados serán considerados para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. TTEC adopta y se compromete a construir una fuerza laboral diversa e inclusiva que respete y empodere las culturas y perspectivas dentro de nuestros equipos globales. Nuestro objetivo es reflejar las comunidades a las que servimos, no solo brindando un servicio y tecnología increíbles, sino también humanidad. Nos aseguramos de que todos nuestros empleados se sientan valorados, que pertenecen y cómodos siendo auténticos en el trabajo. Como empresa global, sabemos que la diversidad es nuestra fortaleza porque nos permite ver las cosas desde diferentes puntos de vista y que tú aportes valor de una manera única.
#ttecmexico
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