MCA Testing Fraude C04

hace 4 semanas

Mexico City Citi A tiempo completo

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities:

Perform investigation of potential fraud activity on existing credit card accounts. Respond to inbound client inquiries and assist with specific service-related requests and concerns Provide solutions to client issues through the usage of all available resources under limited supervision Complete assigned tasks in an accurate and timely manner Consistently achieve individual and team performance targets Contact card members to verify charges and recent activity to identify any potential fraud Ensure a positive customer experience while Determine specific verification procedures to be used in processing customer’s information Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.


Qualifications:

1-3 years relevant experience Minimum 1 year of customer service experience Ability to process both inbound and outbound client calls High attention to detail with the ability to interpret data and organize information Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment


Education:

High School diploma or equivalent


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Lic – Administración, Economía

Lugar de Trabajo – Moras del valle

 Esquema Hibrido

Objetivo

Revisar que los controles que tiene el área sea los adecuados para mitigar el riesgo

Funciones:

Realizar pruebas de monitores, mensuales, semestrales anuales, hace un análisis adecuado de control y riesgo. Identificación de pruebas Seguimiento

Habilidades

Analítico Toma de decisiones Tolerancia a la frustración Trabajo bajo presión

Excel, Base de datos

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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