07 - Operations Support Analyst (Customer Service)

hace 2 meses

General Escobedo, México Celestica A tiempo completo

Detailed Description:

Performs tasks such as, but not limited to, the following:

Participates as a member of a customer focus team and acts as an interface between customers and the team.

Receives, reviews and monitors status of customer orders.

Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).

Communicates customer requirements and issues in production meetings.

Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.

Maintains issues, complaints and corrective action requests for reporting purposes.

Enters data into database ensuring root cause is reached and issue is closed.

Troubleshoots return issues.

Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.

Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.

Analyzes issues and problems to determine trends.

Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.

Assists more experienced team members in the preparation of new product, qualification and service quotes.

Tracks project and billing and communicates status to team and customer.

Knowledge/Skills/Competencies

Knowledge/Skills/Competencies:

Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.

Knowledge of the business issues associated with manufacturing.

Knowledge of customer contracts and terms.

Excellent customer contact, negotiation and problem resolution skills.

Good presentation, database management and computer skills.

Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.

Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.

Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Physical Demands

Duties of this position are performed in a normal office environment.

Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

Typical Education

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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