Customer Service Team Leader
hace 7 días
Position overview:
We are currently seeking a highly-motivated, driven Customer Support Team Lead for our Customer Support Team, who will be responsible for leading a team of CSRs in their day-to-day job execution efforts and maintaining his/her own accounts. The CS Team Lead will ensure the team provides best in class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of supply chain, sourcing and operations support teams is critical to achieving objectives.
If you are looking for a fast paced environment with lots of opportunity for personal and career growth then this is the ideal place for you
Main responsibilities:
The Customer Support Team Lead is an expert who helps to maintain strong customer relationships and will be responsible of the following: Act as first level escalation for assigned CS Team, providing expert advice and strategic input to assist in problem solving and decision making. Work with CS Manager to provide necessary reporting and critical feedback regarding team performance and activities. Train new CSRs in products, processes, and systems during the on-boarding process. Work with Program Manager on assigned Strategic or Key accounts and provide assistance and support to the Sales Organization Team. Continuous communication with customer via phone and email; order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues. Update status and upload reporting to customer portal as required. Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base. Communicate effectively with the Supply Chain team and other internal departments May prepare and/or present proposals and quotes and recommend product based on customer needs. Meet or exceed Customer Service Rep Key Performance Indicators. Make critical decisions daily with the ability to develop root cause analysis. Compare and evaluate possible courses of conduct, acting or making a decision after various possibilities have been considered. Carry out major assignments in conducting the operations of the business. Collaborate with Operations to meet urgent customer demand and orders. Collaborate with Technical Service Department on Quality issues. Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier. Continued growth and retention of account.
Key Competencies:
The ideal candidate must have the following competencies: Strategic Vision. Building organizational capacity. Results driven. Embrace change. Collaboration and Influence. Entrepreneurial spirit. Customer value and Market focus. Skills and Qualifications: Supervision - Prior supervisory experience preferred, strong content knowledge and communication skills a must. Good communications skills and the ability to train and inpart knowledge to others. Expert in Customer Service— Work to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers. Experience —Undergraduate Degree or equivalent preferred with sales/business acumen generally attained through 3+ years of complex B2B selling. Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Computer Knowledge— the ability to operate software and electronic devices. Intermediate knowledge of Microsoft Office products (inclusive of Excel, Access, Word and Outlook). Oral and Written Expression — Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. To Staffing and Recruiting Agencies: Optimas does not accept unsolicited CVs or applications from agencies. Optimas is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.
Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
-
Service Desk Team Leader
hace 3 semanas
Monterrey, México Optimas Solutions A tiempo completo**Service Team Leader** **Monterrey, NL** *** **About Optimas**: - Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. - Optimas Manufacturing has been associated with the Fastener...
-
Service Desk Team Leader
hace 2 meses
Monterrey, México Optimas Solutions A tiempo completoDescription Service Team Leader Monterrey, NL About Optimas: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the...
-
Service Desk Team Leader
hace 4 semanas
Monterrey, México Optimas Solutions A tiempo completoDescription Service Team Leader Monterrey, NL About Optimas: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the...
-
Team Leader
hace 2 semanas
Monterrey, Nuevo León, México Mondelez International A tiempo completoDana Incorporated Hoy Warehouse Team Leader. Full time Monterrey, Nuevo León Mondelēz International Hoy Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will execute warehouse operations in term of service, ... Leer más... Team Leader Full time Monterrey,...
-
Customer Care, Team Leader
hace 4 semanas
Monterrey, México Hempel A tiempo completoOur Customer Care Team Lead will manage the day-to-day relationships and orders for identified Global Marine accounts, ensuring proficient and knowledgeable customer care is provided with a sense of integrity and trust. Leadership & Direction - Involved in recruitment / disciplinary for the Customer Care team - Responsible for developing CC team as part of...
-
Service Desk Team Leader
hace 2 semanas
Monterrey, Nuevo León, México Teletrac Navman A tiempo completoResponsibilities and Duties Support in the oversight of all Service Desk systems activity and compliance, ensuring accurate and timely data entry. Assist with process definition, implementation, and improvements to ensure Service Desk and Verifications meets contractual and customer expectations. At all times drive to increase the ability of the Service Desk...
-
Team Leader
hace 2 semanas
Monterrey, Nuevo León, México Denso Mexico A tiempo completoInicio Trabajos para Team Leader en Apodaca 4 Trabajos para Team leader en Apodaca ¿Quieres actualizaciones para búsquedas de trabajo similares? Team Leader de Reclutamiento Monterrey, Nuevo León Team Leader de Reclutamiento Monterrey, Nuevo León TAO RH Hoy Vacante para la empresa TAO RH en Centro -Monterrey, Nuevo León: Empresa de Reclutamiento...
-
Customer Care, Team Leader
hace 2 semanas
Monterrey, Nuevo León, México Hempel A tiempo completoOur Customer Care Team Lead will manage the day-to-day relationships and orders for identified Global Marine accounts, ensuring proficient and knowledgeable customer care is provided with a sense of integrity and trust.Leadership & Direction Involved in recruitment / disciplinary for the Customer Care team Responsible for developing CC team as part of the...
-
Customer Service Representative
hace 2 semanas
Monterrey, Nuevo León, México Blackhawk Industrial A tiempo completoCustomer Service Representative Smile Hoy Dana Incorporated Hoy Customer Service Representative Volvo Project Monterrey, Nuevo León Dana Incorporated Hoy Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and......
-
Customer Service Manager
hace 4 semanas
Monterrey, México Optimas Solutions A tiempo completo**Customer Service Manager** **Monterrey, N.L.** *** **About Optimas** Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community...
-
Customer Service Manager
hace 4 semanas
Monterrey, México Optimas Solutions A tiempo completo**Customer Service Manager** **Monterrey, N.L.** *** **About Optimas** Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community...
-
Customer Service Representative
hace 6 días
Monterrey, México Traffic Tech Inc. A tiempo completo**Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...
-
Customer Service Representative
hace 2 semanas
Monterrey, Nuevo León, México Mg Head Hunting A tiempo completoCancel Inicio Trabajos para Customer Service Representative ... > 99 Hoy Bilingual Customer Service Representative Apodaca, Nuevo León Grundfos Hoy **What is the job about?** **Your main responsibilities**: - Answer customer chats from Grundfos website and Grundfos Product Center - Answer transferred calls from Grundfos local sites - Order ent... ...
-
Team Leader
hace 2 semanas
Monterrey, Nuevo León, México AMS A tiempo completoAbout Us:We are AMS. We are a talent solutions business.Working with clients across the globe, we have learned what it takes to be a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex...
-
Customer Quality Leader
hace 2 semanas
Monterrey, Nuevo León, México GE Gas Power A tiempo completoJob Description Summary: The Customer Quality Leader (CQL) is an advocate for GE Gas Power customers to ensure that the business understands customers' priorities and is driving to satisfy their needs. The leader will partner with colleagues assigned to functional Quality (the global thread) to drive Quality improvements that have a positive impact on...
-
Customer Service Manager
hace 4 semanas
Monterrey, México Optimas Solutions A tiempo completoDescription Customer Service Manager Monterrey, . About Optimas Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community...
-
Customer Service Manager
hace 2 semanas
Monterrey, Nuevo León, México Optimas Solutions A tiempo completoCustomer Service ManagerMonterrey, N.L.***About OptimasOptimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This...
-
Customer Service Representative
hace 3 semanas
Monterrey, México Signify A tiempo completoJob Title Customer Service Representative (Monterrey, Mexico) **Job Description**: We’re looking for a Customer Service Representative to join our Supply Chain team in Monterrey, Mexico. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows...
-
Customer Service Manager
hace 2 semanas
Monterrey, Nuevo León, México Optimas Solutions A tiempo completoDescriptionCustomer Service Manager - Monterrey, MexicoAbout OptimasOptimas is a leading global provider of integrated supply chain solutions and engineering support, specializing in delivering a wide range of fasteners, components, industrial, and safety supplies to our diverse customer base worldwide. Our local teams are deeply connected with the...
-
Customer Service Representative Remote
hace 4 semanas
Monterrey, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, personal and commercial lines. We are growing faster than anyone else because we are not your...
