Sr Comms

Working with the Delivery Excellence group, the Solution and Service Delivery (SSD) change and comms team are

responsible for executing the SSD communications and change strategy across all Commercial IT domain areas.

The role shall require a strong focus on end-user recipients of commercial IT products and capabilities seeking to develop

change and training artefacts as well as coordinating facilitator-led comms and training engagement so IT products are

understood and seamlessly adopted by the ever-expanding stakeholder matrix.

The Delivery Excellence group are tasked with driving for consistency and simplification, promoting lean execution, and

have a continuous eye on improvement. The role of the change and comms analyst shall also be one that always seeks to

evolve our ways of working, looking for opportunities to support the development the SSD change and communications

strategy and deliverables.

Typical Accountabilities

• Working in a small team providing SSD comms, change and training to all domains including CommEx & Digital

Marketing, Medical & Market Access, and IT Data and AI

• Partners with IT Capability and Business Engagement partners to perform Comms, Change and Training needs

analysis as part of platform and product delivery

• Works alongside platform delivery groups to understand new capability development ensuring training needs and

artefacts are accurate and end-user relevant

• Executes the development of training material and delivers training and engagement meetings in a consistent way

across all domain areas.

• Supports the evolution of training portals and artefacts, and researches new tooling and methods which may add

value.

• Seeks to develop his/her/they’re own skills to SME level to meet the demands of a continually evolving technical

landscape

• Manages 3rd party suppliers individuals, onboarding/offboarding, coordinating efforts, and acting as quality

assurance to ensure high quality deliverables

• Co-owns cross-platform workplace and email comms, newsletters and huddles.

• Executes internal SSD communications.

Education, Qualifications, Skills and Experience

Essential

· Degree level education

· Prior experience in an Information Services/Information

Technology environment with good business acumen

· Experience in change management with proven ability to

deliver global change initiatives.

· Ability to engage and influence stakeholders at all levels

· Demonstrable experience developing communications

and engagement plans, and producing various

communications materials using different media and

channels.

· Developing and delivering training programs and

materials for different audiences

· Experience in working in a technology/software delivery

environment

Desirable

· Experience in working in an Agile delivery organization.

· Experience with Digital and CRM technologies, in particular Marketing Cloud and Data Cloud platform/products (not essential).

· Able to work and communicate with globally distributed teams.

Skills and Capabilities

Essential

· High level written and oral communication standards.

· A keen eye for producing engaging materials and

artefacts.

· A proven focus on innovation, and willingness to

propose ‘new’.

· Able to partner strongly with all levels of the stakeholder

matrix.

· Resilient and able to deal with ambiguity.

· A keen eye of detail and a devoted focus on quality

Desirable

· Experience in measuring and reporting on the effectiveness of comms and training

Date Posted

Closing Date